Terms and Conditions

Welcome to The Pawfect Portrait! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

  • The Pawfect Portrait is an online business specializing in custom pet portraits.
  • These terms and conditions apply to all users of the site, including browsers, vendors, customers, and contributors of content.

2. Ordering Process

  • By placing an order, you confirm that the details you provide are accurate and complete.
  • All orders are subject to availability and acceptance by us. We reserve the right to refuse service to anyone for any reason.

3. Pricing and Payment

  • Prices for our products are subject to change without notice.
  • All payments must be made in full at the time of ordering.
  • We accept payment via secure methods displayed at checkout.

4. Customization and Proofs

  • Customers will receive a digital proof of their artwork within 48 hours of placing an order.
  • It is the customer’s responsibility to review and approve the proof before production begins.
  • One round of revisions is included with your order. Additional revisions may incur a fee.

5. Shipping and Delivery

  • For details on our shipping policies, please refer to our Shipping Policy page.
  • Delivery timelines are estimates and may vary depending on location and unforeseen circumstances.
  • The Pawfect Portrait is not responsible for delays caused by shipping carriers.

6. Returns and Refunds

  • As all items are custom-made, we do not accept returns for change of mind.
  • Refunds are only issued for damaged or defective items where a replacement is not feasible.
  • For more details, please refer to our Return Policy page.

7. Intellectual Property

  • All content on this website, including images, designs, text, and graphics, is the property of The Pawfect Portrait and is protected by copyright laws.
  • You may not reproduce, distribute, or use any part of this website for commercial purposes without our express written permission.

8. User-Generated Content

  • By submitting photos or other materials for your custom artwork, you confirm that you own the rights to these materials or have permission to use them.
  • You grant The Pawfect Portrait a non-exclusive, royalty-free license to use submitted materials for the purpose of creating your artwork.

9. Limitation of Liability

  • The Pawfect Portrait is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.
  • Our liability is limited to the total amount paid for your order.

10. Changes to Terms

  • We reserve the right to update or modify these terms at any time. Changes will take effect immediately upon posting to this page.

11. Governing Law and Jurisdiction

  • These terms and conditions are governed by and construed in accordance with the laws of Finland and the European Union.
  • Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Finland.

12. Contact Information

For questions or concerns regarding these terms and conditions, please contact us at:
Email: support@thepawfectportrait.com